ECM Resources

Four Guiding Principles for Designing an IBM FileNet System

Sep 1, 2017 | Advanced Case Management, Content Services, Enterprise Content Management, FileNet, White Papers (ECM)

Given FileNet’s robust capabilities and enterprise-level applicability, you should consider it through that lens. When developing a corporate technology program, you will want to approach the topic through four areas of interest: purpose, people, technology and process.

An Enterprise Approach to Managing Content

Aug 8, 2017 | Advanced Case Management, Content Services, Enterprise Content Management, White Papers (ECM)

When an organization receives thousands of pieces of client information a day in all different kinds of forms, managing content effectively must be a core focus. An efficient content management system should quickly capture, identify and file content while alerting business processes and users that it arrived.

Developing Reusable Solutions With IBM Case Manager [Presentation]

Jun 5, 2017 | Advanced Case Management, Case Manager, Enterprise Content Management, Other (ECM)

Siloed departments, budget limitations, lengthy approval processes and limited resource availability are common hurdles to overcome when implementing new technology. Our solution to this challenge was to create a reusable approach to case solution development.

Applying IBM Predictive Analytics to IBM Case Manager to Create Cognitive Solutions [Presentation]

Mar 9, 2017 | Advanced Case Management, Case Manager, Content Services, Enterprise Content Management, Other (ECM)

By combining IBM Predictive Analytics and Bluemix tools, you can tell which tasks, data and documents will lead a case to a more successful completion. These tools can extend both on-premise and cloud solutions that you may already have. We use predictive analytics to make a standard case solution smarter. This means knowledge workers can make decisions guided by cognitive components. With each case processed, the tool becomes more knowledgeable and accurate, taking case solutions to the next level. Below is a presentation we gave at IBM World of Watson.

Utilizing Predictive Modeling to Meet Business SLAs [Presentation]

Mar 9, 2017 | Banking, Enterprise Content Management, Mortgage (ECM), Other (ECM), Treasury Management (ECM), Trust & Wealth (ECM)

When businesses do not uphold service level agreements (SLAs) customer satisfaction drops, operational costs rise, and management oversight complicates. Discover how Pyramid Solutions uses IBM Bluemix, SPSS and IBM Case Manager to help businesses monitor and manage SLAs in the onboarding process. Below is a presentation we gave with Union Bank at IBM World of Watson.

Union Bank Slashes Onboarding Times With Analytics, Mobile and E-Signature [Presentation]

Mar 9, 2017 | Advanced Case Management, Banking, Content Services, E-Signature, Enterprise Content Management, Other (ECM)

The MUFG Union Bank (MUB) Transaction Banking Department undertook a multi-year initiative to shorten new customer onboarding time with the ultimate goal of business growth. During this initiative, MUB captured a myriad of data. Now that the initial foundation is set, the real fun begins. This data provides newfound visibility into MUB’s processes that will propel it from a position of catch-up to market leader. Flip through a presentation we gave at IBM World of Watson about how Union Bank reduced onboarding times.

Client Onboarding for Success: Five Pieces of Wisdom

Nov 30, 2016 | Banking, Mortgage (ECM), Other (ECM), Treasury Management (ECM), Trust & Wealth (ECM)

In 2016, 40% of consumers abandoned a bank application - one may call that an epidemic. Fill out the form below to read five pieces of wisdom from Steuart, a banking and financial services expert, about how to improve the onboarding process and reduce your abandonment...

Advanced Case Management with IBM Case Manager

Jul 26, 2016 | Advanced Case Management, Case Manager, Content Navigator, Content Services, Enterprise Content Management, White Papers (ECM)

Advanced Case Management for IBM Case Manager is a redbook for IT architects and specialists that details the concepts and capabilities of IBM Case Manager.