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By Mike Monteiro, Consultant and Marty Gulewicz, Engagement Manager, Banking & Financial Services

When businesses do not uphold service level agreements (SLAs) customer satisfaction drops, operational costs rise, and management oversight complicates. Discover how Pyramid Solutions uses IBM Bluemix, SPSS and IBM Case Manager to help businesses monitor and manage SLAs in the onboarding process. Below is a presentation we gave at IBM World of Watson.