Large Health Insurer Cuts Operational Costs With IBM Case Manager & Pyramid Migration Manager
A Migration Manager Case Study
Client Overview
Blue Cross Blue Sheild (BCBS) of Kansas is one of the largest health insurers in the state of Kansas, serving around 960,000 residents with individual, family, and group, and employer plans.
The Migration Challenge
Dealing with multiple outdated content management environments caused enormous amounts of frustration for BCBS of Kansas. The system caused manual processes and siloed content and application – ultimately making it hard to organize and work with content appropriately. As a result of these issues, operational expenses were growing and employee productivity was suffering.
Our Innovative Solution
Pyramid Solutions helped BCBS of Kansas by developing a strategic roadmap focused on their goals to consolidate their environments to reduce operational expenses and improve customer response times.
The first step was to consolidate their multiple content management environments into one with IBM Case Manager. Pyramid migrated their legacy data into Case Manager which involved:
- 750 million documents
- 25+ years of content
- Documents used by 40 business areas.
In addition to the document migration, Pyramid Solutions
- Improved controls and security by adding assignments restricting users to only having access to certain documents and areas of the system.
- Provided better user experience by creating email notification assigned by role.
With IBM Case Manager in place, BCBS of Kansas saw several improvements including better employee productivity and lower operating costs.
Technology Used
- EIBM Case Manager
- EPyramid eXpeditor
- EPyramid Migration Manager
Our Exceptional Results
Less operating expenses
Increased employee productivity
Ability to efficiently manage organizational content
One easy-to-use platform
With IBM Case Manager Migration Manager, we helped our client improve employee performance and cut operational costs.
Reach out to us today to see how we can make our technology work for you whether you need to give your legacy systems an extra lift or looking are to migrate to a more modern system.