IBM Content Navigator Professional Services
IBM Content Navigator takes your business process to the next level and as a premier IBM Business Partner, we want to help you fully utilize this powerful tool not just in one department, but across your enterprise.
IBM Content Navigator Installation
Before any installation takes place, we conduct extensive preparation work. In fact, if done correctly, our prep work makes installation so easy that any user could to it. Our team is also flexible on installation methods. We can guide your IT team in installation or install the solution for you. Either way, we help you fill out the installation workbook and we provide documentation for you to install the solution in higher environments (e.g. UAT, Test, Production and Post-Production).
Ask us About an ICN Health Check
IBM Content Navigator Configuration Services
Customizing and Extending a System that Works Best for You
Out-of-the-box ICN comes with many functionalities and features to enhance overall efficiency, but as we know, no organization runs and operates the same.
Pyramid Solutions works with clients to understand their business objectives so they experience excellent ROI for ICN. Year after year we provide our clients with custom extensions and widgets.
Here are some configuration services we offer:
- Connect to different document repositories such as IBM FileNet Content Platform Engine (Content Engine), Content Manager OnDemand (CMOD), Content Manager (CM8) and Box
- Ability to integrate with existing systems of record
- Integrate with multiple viewer mappings to leverage various kinds of content
- Differing user interfaces and security measures dependent on users, desktops or departments, that all reside on the ICN platform
- Unique user interface via customized theme colors, your corporate logo and a modified login page
IBM Content Navigator Plug-In
Pyramid eXpeditor for Content is a bundle of feature-rich plug-ins that extend the capabilities and functionalities of IBM Content Navigator including the fastest HTML5 document viewer on the market. PX for Content helps organizations find, view and characterize documents so they can complete work faster and more efficiently.
IBM Content Navigator Consulting & Support Services
Following installation, deployment and verification, the Pyramid Solutions Support Team is available to support, troubleshoot, maintain and update your Content Navigator system.
- Ongoing training and updates for the latest release of IBM Content Navigator
- Continual guidance for updating to the latest fix packs and releases
- Free Pyramid eXpeditor updates that include updated documentation
- Continual health checks to make sure your system runs at full capacity
- First level of support for issues management