Case Manager

Workplace XT is Over… Now What?

Workplace XT is Over… Now What?

Businesses have used Workplace XT for a long time to create process workflows, interact with content and define custom searches, so many have been hesitant to upgrade to Content Navigator due to the stress it could cause end-users. But we also have good news for you if you’re a FileNet customer still operating on Workplace XT: the conversion to IBM Content Navigator allows users to keep existing workflows and doesn’t require much customization.

Two Tools to Ensure a Successful IBM Case Manager Deployment

Two Tools to Ensure a Successful IBM Case Manager Deployment

Making sure your IBM Case Manager solution deployment goes smoothly has everything to do with guaranteeing that you accounted for all the variables. The last thing you want when you finally make the move to production is for your users to show up Monday morning to a system that behaves differently than the one you just certified in TEST.

Applying IBM Predictive Analytics to IBM Case Manager to Create Cognitive Solutions [Presentation]

By combining IBM Predictive Analytics and Bluemix tools, you can tell which tasks, data and documents will lead a case to a more successful completion. These tools can extend both on-premise and cloud solutions that you may already have. We use predictive analytics to make a standard case solution smarter. This means knowledge workers can make decisions guided by cognitive components. With each case processed, the tool becomes more knowledgeable and accurate, taking case solutions to the next level. Below is a presentation we gave at IBM World of Watson.