Case Manager

COVID-19 Forcing Change for Financial Institutions

COVID-19 Forcing Change for Financial Institutions

The COVID-19 pandemic has forced industries around the world to reshape how they do business. To understand the effects this pandemic is having on the banking and finance industry and determine how financial institutions can combat them, we sat down with our very own Bruce Switzer, Banking and Financial Services Principal, and Marty Gulewicz, Banking and Financial Engagement Manager, to talk about what they are seeing within the banking and financial landscape since COIVD came into play. 

What Does IBM Business Automation Workflow (BAW) Mean for Case Manager Users

What Does IBM Business Automation Workflow (BAW) Mean for Case Manager Users

As the new IBM Business Automation Workflow has many great capabilities, a lot of IBM Case Manager clients are asking themselves what does this mean to my existing Case Manager environments, do we need to upgrade, what will happen? What is different?

Watch this 20 minute webinar to learn how IBM BAW affects existing Case Manager environments.

Workplace XT is Over… Now What?

Workplace XT is Over… Now What?

Businesses have used Workplace XT for a long time to create process workflows, interact with content and define custom searches, so many have been hesitant to upgrade to Content Navigator due to the stress it could cause end-users. But we also have good news for you if you’re a FileNet customer still operating on Workplace XT: the conversion to IBM Content Navigator allows users to keep existing workflows and doesn’t require much customization.

IBM Case Manager Deployment: Two Tools to Ensure a Success

IBM Case Manager Deployment: Two Tools to Ensure a Success

Making sure your IBM Case Manager solution deployment goes smoothly has everything to do with guaranteeing that you accounted for all the variables. The last thing you want when you finally make the move to production is for your users to show up Monday morning to a system that behaves differently than the one you just certified in TEST.

Applying IBM Predictive Analytics to IBM Case Manager to Create Cognitive Solutions [Presentation]

By combining IBM Predictive Analytics and Bluemix tools, you can tell which tasks, data and documents will lead a case to a more successful completion. These tools can extend both on-premise and cloud solutions that you may already have. We use predictive analytics to make a standard case solution smarter. This means knowledge workers can make decisions guided by cognitive components. With each case processed, the tool becomes more knowledgeable and accurate, taking case solutions to the next level. Below is a presentation we gave at IBM World of Watson.