IBM Case Manager Professional Services
IBM Case Manager Consulting Services
There are many ways Pyramid Solutions can enhance your Case Manager project. One of those is our consulting services. We work with several Fortune 500 clients with deep technical skills who rely on us as a sounding board for questions and guidance.
- Developing technology roadmaps
- Designing enterprise Case Manager data models
- Program development (multi-year project and resource planning, internal team development and business transition planning)
IBM ECM Beacon Award Winners
Nothing Beats Experience
Pyramid Solutions has over 20 years worth of consulting, development, testing and implementation experience.
IBM Case Manager Installation and Deployment Services
Over the years, we built a tried-and-true process that gets Case Manager up and running as fast as possible.
Our Solution Consultants work closely with clients to understand their needs, not just on a department and/or IT level, but for the entire enterprise. We want your organization to benefit from Case Manager capabilities, so we strive to create an exceptional solution based on your needs.
Rest easy knowing your case management project is in the skilled hands of the Pyramid Solutions Professional Services Team. Our team will:
- Work with your internal IT team to prepare your existing systems for the new installation
- Assist in downloading all necessary software components
- Be a liaison between a cloud-based hosting provider and your business users/IT
- Integrate the solution into 3rd party applications and systems
- Verify all components are successfully installed
IBM Case Manager Configuration Services
Out of the box IBM Case Manager is a powerful tool. However, we know that not every organization operates the same way. That is where our expertise in configuration comes in. We are leaders in configuring case management solutions by providing our clients with a variety of configuration services:
- Configure and create widgets to manipulate pages, pay loads, etc.
- Configure the UI to a look-and-feel that users are comfortable with
- Configure out of the box features
- Install plug-ins. We offer a complete package of Case Manager plug-ins: Pyramid eXpeditor for Case
IBM Case Manager Support Services
After installation, deployment and testing, the Pyramid Solutions Support Team is available to support, troubleshoot, maintain and update your Case Manager system.
- Ongoing enhancements
- Annual health checks