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Navigating Success: A Document Migration Triumph

A Migration Manager Case Study

Client Overview

EMPLOYERS Insurance Group is a dedicated provider of workers’ compensation insurance and related services for small businesses across the United States. With a nationwide presence, their mission revolves around gaining a deep understanding of and catering to the unique needs of independent and entrepreneurial companies.

Migration Challenge

The project faced the complexity of migrating a massive document corpus of over 50 million documents, while transitioning from legacy systems to the cloud. Document retention challenges were also addressed by providing expert guidance on industry best practices.  Ultimately the goal of the migration project was to:

  • Address Technical Debt: Eliminate technological liabilities for a robust infrastructure.
  • Improve Process Efficiency: Streamline workflows for enhanced policy administration and claims processing productivity.
  • Elevate Customer Service Levels: Optimize document management for superior customer experiences.

 

Results

This successful migration achieved business goals and positioned the company for sustained growth and success by embracing innovation, efficiency, and a customer-centric approach in its document management strategy. Specifically, it addressed these goals by delivering these results:

  • Optimized Search Functionality: During the migration, documents were transformed to tune FileNet for prompt search results.
  • Enhanced User Experience: Pagination facilitated efficient navigation through vast document databases.
  • Legacy Claims Migration: Meticulous migration of 20-year-old claim files, some containing over 5,000 documents.

Technology Used:

  • IBM FileNet Content Manager
  • EPyramid eXpeditor
  • EPyramid Migration Manager

Our Exceptional Results

Enhanced User Experience

Optimized Search Functionality

Legacy Claims Migration

With our consulting services, we helped our client make the most out of their content management system and go paperless. 

Let’s help you make the most out of your technology. 

If you’re held back due to slow, manual business processes, we can help. Whether you’re looking for consulting services, like our client above, or need a more comprehensive solution such as a full-on install and integration, reach out to see what we can do for your organization.