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IBM Case Manager Deployment: Two Tools to Ensure a Success
Making sure your IBM Case Manager solution deployment goes smoothly has everything to do with guaranteeing that you accounted for all the variables. The last thing you want when you finally make the move to production is for your users to show up Monday morning to a system that behaves differently than the one you just certified in TEST.
Guide to Achieving IBM Professional Certification
Interested in the IBM Certification Process? Learn how to earn IBM certification from our complete step-by-step guide.
Financial Customers Don’t Think in Terms of Banking SLAs – They Just Want It Complete
Are your SLAs really improving customer satisfaction? According to the FDIC, “A well-designed SLA (service level agreement) will recognize and reward, or at least acknowledge good service.