System migrations are a necessary part of moving your business to the newest technologies. If you are looking to move to a new FileNet system, you will certainly need to understand this process. Despite understanding the end result of a migration, many managers don’t know the actual process of a migration and what it entails.
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Making sure your IBM Case Manager solution deployment goes smoothly has everything to do with guaranteeing that you accounted for all the variables. The last thing you want when you finally make the move to production is for your users to show up Monday morning to a system that behaves differently than the one you just certified in TEST.
I recently concluded working on a project with a client that needed a lot of assistance for even the smallest tasks. One of their employees was supposed to have a certification to serve as an Administrator, but never got it. This led to a lot of time lost on both sides.
Are your SLAs really improving customer satisfaction? According to the FDIC, “A well-designed SLA (service level agreement) will recognize and reward, or at least acknowledge good service.
Do you remember the comical collision of characters in the Reese’s Butter Cup commercials? Each holding their favorite treat (one chocolate and the other peanut butter), the two collide and give rise to the catchy line, “two great tastes that taste great together.”
As ECM technology continues to evolve, solution providers create new content storage systems that boast better features, more attractive options and improved support over legacy systems. But to leverage a new system, an organization has to move all of its content (documents, files, annotations, metadata, etc.)