ECM Professional Services
Our ECM Services team is ready to help you design an innovative solution that will deliver exceptional results for your business. Below is a list of all our service offerings.
IBM Product Services
For 27 years and counting, we help organizations get up and running with IBM ECM products. Working side by side with the IBM product and development teams aligns us as IBM’s preferred ECM partner to work with.
Whether your project needs additional consulting, custom development or integration services, rely on a partner who provides visionary solutions.
ECM Consulting Services
A successful project has a defined path laid out before starting. Without a clear project direction, organizations waste valuable time, budgets and management’s patience.
Our ECM Solution Consultants are available to give expert advice on how to craft the perfect banking or insurance solution. Make the most of their experiences and knowledge by working with them to:
- Walk through your current business process(es)
- Evaluate your business requirements
- Create a capabilities roadmap
- Recommend a development strategy
- Create a deployment strategy
They are well-versed in all of the IBM ECM products, cloud solutions, and complimentary offerings such as e-signature (by eSignLive) and external file sharing (including Box).
Content Migration Support
Trust a partner who has successfully supported content migrations for many clients. With our knowledge of IBM ECM systems and our proprietary tools, we will help you prepare for, configure, and process content migrations from many source systems to IBM ECM systems including:
- IBM FileNet Image Services
- IBM FileNet Panagon
- IBM Content Manager
- IBM ImagePlus
- Vertafore ImageRight
Leverage advanced case management solutions by migrating your content. Our visionary solutions will deliver exceptional results that reduce the cost burden of old, less-scalable ECM systems while delivering new value to your business.
Pyramid Solutions’ developers are highly skilled in creating enterprise content management solutions. For every solution project, our team designs, architects, and develops everything from a basic document management solution to a complex case management solution.
We not only have extensive experience with IBM Content Navigator (including our own extension to Content Navigator: Pyramid eXpeditor for Content) and IBM Case Manager (including our own extension to IBM Case Manager: Pyramid eXpeditor for Case), we also work exceptionally close with the IBM product development team to help shape upcoming releases.
Our on-premise or cloud skills include:
Integration Support & Development
Delivering visionary solutions that drive exceptional results often requires tight integration with 3rd party or in-house systems/solutions. We continually grow our integration experience with each new solution we deliver, which is why we’re known for repeatedly helping our clients achieve their goals. Our clients experience added-value through our solutions that integrate with 3rd party systems including:
- Guidewire ClaimCenter
- Guidewire PolicyCenter
- Fiserv LoanServ
With every solution service we offer our clients, we place a project manager on the team.
Our Project Managers (PMs) ensure that the team focuses on your success at every step of the project. Our PMs will keep you informed through regular project meetings, daily scrums, weekly status reports, and monthly governance meetings with your stakeholders. They support waterfall, hybrid agile, and agile projects and act as an extension of your own team.
Pyramid Solutions’ Client Support is here to ensure that our innovative solutions continue to deliver exceptional results long after deployment.
We work with you to craft a flexible Solution Support Agreement that meets your needs – whether that’s first point of contact support or an extension to your first point of contact support.
- Diagnose issues
- Provide recommended solutions
- Deliver fixes for solution development issues
- Provide enhancements under special rates included in your agreement
- Recommend changes to support increased demand
- Evaluate solution performance
Even the smallest solution requires training. We provide that service with every solution so our clients can be up-and-running sooner.
Our team will work with you to define the most appropriate and effective solution training program for you and your business. We also provide knowledge transfer to your IT team so they have support post-deployment. Valuable training positions you to maximize the business benefits of your solution sooner.