Enterprise Content Management Case Studies
Union Bank Reduces Onboarding Time by 30 Percent With IBM Case Manager Services
In today’s highly competitive commercial banking environment, the number one attribute that distinguishes one bank from another is customer experience.
Union Bank Experiences 70 Percent ROI Within 18 Months of Solution Implementation
The bank’s ECM strategy evolves over 18 years from imaging and workflow to case management
State of Michigan Cuts Processing Times From 75 Days to 17 With IBM Datacap
The Department of Human Services processes over 200,000 documents per day. The Department had a document management system, but the system did not have scanning and indexing capabilities.
The SunTrust Mortgage Process: From 10 Million Pages to Paperless
At the height of the mortgage boom, SunTrust Mortgage decided that a process that only captures 10% of documents was insufficient. The mortgage lender needed a workflow system that captured more documents to reduce the amount of paper and increase processing efficiency.
PMI: How PX for Mortgage and IBM FileNet Gave Them a Competitive Edge
If PMI was to retain its competitive edge, it needed to earn customer satisfaction through fast, efficient, consistently accurate service.
Flagstar Bank: Streamlining Operations With Kofax Capture Solution
Flagstar’s corporate office in Michigan is the primary loan processing hub for its enterprise network of home loan centers and wholesale lending customers in all 50 states. Due to the variety of loan document types needing to be processed, Flagstar was having problems with data entry errors. The bank’s staff was forced to spend tremendous amounts of time reviewing loan documents and correcting mistakes.
Great American Insurance Group Property & Casualty Group
Accelerating response to customers by streamlining underwriting and claims handling ECM processes.