Mar 9, 2017 | Banking, Enterprise Content Management, Mortgage (ECM), Other (ECM), Treasury Management (ECM), Trust & Wealth (ECM)
When businesses do not uphold service level agreements (SLAs) customer satisfaction drops, operational costs rise, and management oversight complicates. Discover how Pyramid Solutions uses IBM Bluemix, SPSS and IBM Case Manager to help businesses monitor and manage SLAs in the onboarding process. Below is a presentation we gave with Union Bank at IBM World of Watson.
Mar 9, 2017 | Advanced Case Management, Banking, Content Services, E-Signature, Enterprise Content Management, Other (ECM)
The MUFG Union Bank (MUB) Transaction Banking Department undertook a multi-year initiative to shorten new customer onboarding time with the ultimate goal of business growth. During this initiative, MUB captured a myriad of data. Now that the initial foundation is set, the real fun begins. This data provides newfound visibility into MUB’s processes that will propel it from a position of catch-up to market leader. Flip through a presentation we gave at IBM World of Watson about how Union Bank reduced onboarding times.
Nov 30, 2016 | Banking, Mortgage (ECM), Other (ECM), Treasury Management (ECM), Trust & Wealth (ECM)
Client Onboarding for Success: Five Pieces of Wisdom In 2016, 40% of consumers abandoned a bank application – one may call that an epidemic. Fill out the form below to read five pieces of wisdom from Steuart, a banking and financial services expert, about how to...