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Nationwide Mortgage Lender Increases Revenue, Improves Loan Processing with IBM Case Manager 

A Case Study

Client Overview

A leading nationwide mortgage lender specializing in home loans, offering first-time loans, refinancing options, and equity lines of credit is on a mission to help homebuyers apply for loans to achieve their dreams of owning a home.

The Challenge

For our client, booking, closing and moving loans into the secondary market as efficiently as possible is paramount. Recovering from the 2008 mortgage crash our client needed to improve their overall underwriting process while achieving a 20% revenue hike.

Management knew the underwriting process lacked the visibility needed to keep loans flowing seamlessly and sensed poor communication between the back-office and sellers, most likely leading to delays in loan closures.

Our Innovative Solution

Using the power of prototyping, we helped the lender envision what was possible with IBM Case Manager.

We enabled the perfect solution for the lender by customizing IBM Case Manager to automate numerous tasks and tackled a major source of clerical delay: exception processing. Now the lender’s employees have access to the loan folder at all times, including remotely or while sitting with a customer, allowing exceptions to reach the right employees quickly and receive the necessary attention. As a result of this, efficiency and visibility dramatically improve, and loans closed faster – allowing them to hit their 20% increase in revenue goal!

Technology Used:

  • EIBM Case Manager
  • EPyramid eXpeditor

    Our Exceptional Results

    N

    Faster loan processing through automation and improved exception handling

    Higher customer satisfaction with support for single phone call problem resolution

    Rapid response to regulatory changes — allowing business analysts to create and modify business rules

    20% improvement in revenue

    We helped our client improve loan processing and increase their revenue with our expertise in IBM Case Manager.

    How can we help you?

    At Pyramid Solutions, we’re on a mission to solve our clients’ problems with our technology and expertise. If you’re interested to see how you can reach optimization within your business, reach out and we’ll see how we can help.