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Why Banks Struggle to Streamline Paperless Banking

Why Banks Struggle to Streamline Paperless Banking

The demand from today’s customers for digital banking is here and is not going away anytime soon, but the reality is banks are still struggling to make the jump. The two biggest problems that banks face when considering how to streamline paperless banking lie in the infrastructure of the banks.

Why ECM Is Evolving Into Content Services

Why ECM Is Evolving Into Content Services

Even though the concepts of ECM and content services are supposed to accomplish the same things, the change has to do with the core infrastructure of a company and how enterprise compliance and system integrations can be made easier. The meaning of ECM evolved as the need for storing content on one platform began to dwindle. How organizations manage their content based on their particular initiatives became more important than how and where the content was being stored.

Five Things You Forgot About Client Onboarding

Five Things You Forgot About Client Onboarding

First impressions count, and unfortunately, 40% of consumers have been disappointed with their initial banking onboarding experience to the point where they abandon the process altogether. Banks have gotten complacent with their onboarding process. With so many changes in consumer behaviors, industry trends and technology offerings, it’s easy to put new client onboarding on the back burner.