Even though the concepts of ECM and content services are supposed to accomplish the same things, the change has to do with the core infrastructure of a company and how enterprise compliance and system integrations can be made easier. The meaning of ECM evolved as the need for storing content on one platform began to dwindle. How organizations manage their content based on their particular initiatives became more important than how and where the content was being stored.
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First impressions count, and unfortunately, 40% of consumers have been disappointed with their initial banking onboarding experience to the point where they abandon the process altogether. Banks have gotten complacent with their onboarding process. With so many changes in consumer behaviors, industry trends and technology offerings, it’s easy to put new client onboarding on the back burner.
“Where are we going for lunch today?” Kyle, we haven’t even started the interview yet! We need to discuss upgrading IBM software before we discuss lunch. How many upgrades have you done in your career at Pyramid Solutions?
First impressions count. That’s why the client onboarding process that banks provide has to be good. If a client has a bad experience with your bank while they’re trying to become a customer, what does that tell them about the rest of the experiences they’ll have? In a competitive market, banks have a lot to lose if their first impression isn’t an impressive one.
From Information on Demand to Insight to World of Watson comes IBM’s newest mega conference: IBM Think. Now, navigating the IBM Think website and finding the information you actually need can be tricky so here’s a quick reference guide.