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The demand from today’s customers for digital banking is here and is not going away anytime soon, but the reality is banks are still struggling to make the jump. The two biggest problems that banks face when considering how to streamline paperless banking lie in the infrastructure of the banks.
Polish up your thinking caps for February 12-15 because IBM Think 2019 is almost here! San Francisco will house this year’s global convention of innovative thinkers, movers and shakers.
Technologies like digital applications for clients and other advanced forms of product delivery dramatically changed insurance industry standards in 2018. In 2019, insurance CIOs should be paying attention to additional technologies such as machine learning and blockchain.
First impressions count, and unfortunately, 40% of consumers have been disappointed with their initial banking onboarding experience to the point where they abandon the process altogether. Banks have gotten complacent with their onboarding process. With so many changes in consumer behaviors, industry trends and technology offerings, it’s easy to put new client onboarding on the back burner.