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Transform Legacy Claims Processing With Automation

transform legacy claims processing with automation graphic

Customer experience is a top concern for today’s P&C providers. And many of them are turning to automation to drastically improve it. Specifically, in the claims function, automation is a sure-fire way to speed up settlements, optimize your workforce and improve customer experience and retention—it’s a no-brainer.

Listen in as we sat down with some of the most innovative insurance leaders and discussed how they are using automation to combat the ever-changing needs of their insurance departments.  

We address one of the biggest concerns of P&C providers — poor customer experience due to slow claims processing from a legacy system and how to solve this issue through automatiowith the following topics: 

  • What You Can Do to Reduce the Steps Through a Claim to Accelerate Settlements 
  • How You Can Extend the Life of Legacy Systems with Automation 
  • How to Drive Customer Loyalty Through Transparency in Claims 
  • Ways to Optimize Your Workforce in a Post-COVID World 

The roundtable features some of the insurance industry’s top thought leaders including: 

    • Shawn Crawley, SVP, First Party Claims, Sompo International 
    • Shannon Harjer, VP Claims–Personal Lines, Founders Insurance Company 
    • Lori Pon, Director, Claims Transformation and Claim Service Center, AAA — The Auto Club Group 


On-Demand Roundtable