Top Life Insurance Provider Reduces Abandonment Rates with IBM FileNet P8 Integration
Client Overview
Since 1969, AAA Life has been offering life insurance and annuity products nationwide. With over 1,300,000 active policies, many people have relied on AAA Life to help provide financial protection for those they care about.
The Challenge
AAA Life realized customer satisfaction rates were steadily decreasing, resulting in higher onboarding abandonment rates. In addition, they found excessive amounts of time and effort being wasted on applications that potential clients canceled due to the time it took to become insured.
This ultimately hurt their monthly sales goals and bottom-line numbers.
The policy administration system they relied on ran extremely slow, would often crash, was not tied to other systems, and did not allow them to easily scale when needed. This resulted in extremely slow response times to potential customers and even longer processing times.
Our Innovative Solution
After analyzing the process, it was clear to AAA Life that they needed a new policy admin system and a tighter integration with their IBM FileNet P8 repository.
To ensure all goals were met by enabling employees to easily onboard customers and have the ability to share customer data across the organization, Pyramid Solutions performed a six-week analysis of their FileNet environment and demonstrated a seamless integration that would enable them to quickly and easily view client data.
Knowing the integration was a key part of their overall optimization project, our teams worked side by side to ensure seamless integration into FileNet P8 for a streamlined onboarding process making the onboarding process faster.
Our team helped:
- Provide guidance on the FileNet installation and configuration best practices
- Troubleshoot FileNet performance issues
- Provide guidance around Object Store and document security
- Provide guidance around FileNet workflow and storage configuration
- System integration support
- Testing remediation
- Mentor solution developers
Technology Used
- EIBM FileNet P8
- EGuidewire PolicyCenter
Our Exceptional Results
Reduced abandonment rates
Faster and efficient client onboarding
Streamlined back-office applications
We helped our client excel with our IBM FileNet P8 proficiency.
We can help you excel, too.
Reach out today to see how we can make your current environment even better.