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North American Insurance Group Enhances Guidewire ClaimsCenter Capabilities With Pyramid eXpeditor

A Case Study

Client Overview

Our client offers personal auto, property and casualty, and life insurance. They employ more than 5,000 people and is ranked among the top 500 largest U.S. companies. Doing business across 12 eastern and Midwestern states and in Canada, our client sells their products through 12,000 independent agents.

The Challenge

Leveraging Guidewire ClaimCenter and IBM CM8 to process claims are a great set of tools to ensure fast payouts. But when the integration between the two is not seamless, delivering timely payouts to customers is harder than it needs to be. This problematic integration caused claim adjusters to create manual workarounds and also made searching for and reviewing documents extremely painful. One of the biggest issues from disparate systems were that users were forced to leave Guidewire, go into IBM CM8, and then find client information using a slow outdated viewer.

In addition, the user experience of the applications were not up to par with what they needed to efficiently work and keep up with competitive demands. Within the applications, users had no way to split a page out of a document or merge it back in, which caused multiple versions of documents to exist. These content challenges increased processing time for agents, wait time for clients, and frustration for the workers.

Our client knew that in order to remain competitive they needed to resolve these issues, so they turned to a vendor that would be able to help. They brought on Pyramid Solutions as experts in IBM environments and GuideWire, and already had a pre-built solution that would solve their problems. 

Our Innovative Solution

Working alongside our client we reviewed and analyzed their claims process and thoroughly understood what tools the claims department need to increase productivity.

Looking for a pre-built solution, Pyramid eXpeditor’s capabilities proved to be just what our client needed. 

Our high-speed document viewer embedded directly into their Guidewire UI; users can now easily sift through documents no matter what repository they’re stored in — and they don’t have to leave Guidewire to do it. We also set it up so that users can link to the Claim “Folder” from Guidewire. 

Pyramid eXpeditor’s split/merge feature enables users to manipulate and fix errors in documents when needed. 

Additionally, we made several improvements to our client’s IBM current environments. We set up security for documents managed within IBM CM8 and set it up so that IBM Content Navigator is the main user interface for content. 

With seamless integration, our client is able to process claims faster than before leaving a lasting impression on clients. 

 

 

Technology Used:

  • EIBM CM8
  • EPyramid eXpeditor
  • EGuidewire ClaimsCenter

    Our Exceptional Results

    Claims Processed Faster Allowing for Faster Payouts

    Easier Document Searching — Only Need To Go Through One System

    No Document and Information Duplication

    We helped our client get better user experience and capabilities out of Guidewire with our pre-built tool, Pyramid eXpeditor.  

    Imagine what we can do for you. 

    Dealing with bottlenecks in your claims and content management system? Let’s help you fix that. We have a team of experts who specialize in insurance that can help optimize business processes and utilize automation to improve your user experience and customer satisfaction. Reach out and we’ll provide a free assessment to identify your pain points and the steps it’ll take to fix them.