Enterprise Content Management Additional Resources

Applying IBM Predictive Analytics to IBM Case Manager to Create Cognitive Solutions [Presentation]

By combining IBM Predictive Analytics and Bluemix tools, you can tell which tasks, data and documents will lead a case to a more successful completion. These tools can extend both on-premise and cloud solutions that you may already have. We use predictive analytics to make a standard case solution smarter. This means knowledge workers can make decisions guided by cognitive components. With each case processed, the tool becomes more knowledgeable and accurate, taking case solutions to the next level. Below is a presentation we gave at IBM World of Watson.

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Utilizing Predictive Modeling to Meet Business SLAs [Presentation]

When businesses do not uphold service level agreements (SLAs) customer satisfaction drops, operational costs rise, and management oversight complicates. Discover how Pyramid Solutions uses IBM Bluemix, SPSS and IBM Case Manager to help businesses monitor and manage SLAs in the onboarding process. Below is a presentation we gave with Union Bank at IBM World of Watson.

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Union Bank Slashes Onboarding Times With Analytics, Mobile and E-Signature [Presentation]

The MUFG Union Bank (MUB) Transaction Banking Department undertook a multi-year initiative to shorten new customer onboarding time with the ultimate goal of business growth. During this initiative, MUB captured a myriad of data. Now that the initial foundation is set, the real fun begins. This data provides newfound visibility into MUB’s processes that will propel it from a position of catch-up to market leader. Flip through a presentation we gave at IBM World of Watson about how Union Bank reduced onboarding times.

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