Enterprise Content Management Blog
Banking Industry Overdue for Disruption
The American Bankers Association holds an exceptional annual Wealth Management and Trust Conference where thousands of people in the wealth management and trust industry discuss challenges, learn about new technology, share ideas and network with each other. I learned a lot during the week, but three concepts really stuck out to me…
19 Claims Processing Software Downfalls
Every person that works in a claims department has had one of those moments where they drop their head into their hands in frustration with the system they use to process claims. From working day in, day out in the insurance field, we learned what exactly causes these...
IBM Case Manager: Packaging Widgets for Production Deployment
IBM Case Manager (ICM) provides an excellent framework for custom widget development. Users can use the widgets alone or alongside out-of-the-box (OOTB) widgets. Custom widgets provide greater functionality including, but not limited to…
Trust and Wealth Management Client Onboarding: 3 Keys to Deliver Exceptional Service
Offering an exceptional client experience is critical to attracting and retaining long-term trust and wealth clients. We’ve identified three essential keys that open the door to superb customer service.
Faster Claims Processing: 3 Reasons Why Your Claims System is Slowing You Down
We live in a world where the internet can browse up to 1,000 megabytes of information in one second. Where the fastest car in the world, the Hennessy Venom GT can travel 400 feet in a second. And where we can even get a Jimmy John’s sandwich in 30 seconds. It’s no surprise then that today’s insurance customers expect the ability to submit a claim from any device and receive a fast and easy pay out process.
Fintechs Are Changing the Face of Banking
By , Marketing Executive Today’s banks are in a neck-and-neck race to obtain market share and keep it. Customers are becoming increasingly frustrated with traditional banking services utilizing outdated legacy systems that result in slower service, so they...
IBM Content Navigator: Advanced Plug-in Service Development
An IBM Content Navigator (ICN) plug-in service is arguably one of the most flexible types of functionality you can add to ICN. An ICN plug-in service can be called from almost anywhere in ICN; the only stipulation is it must be called from a client-side asset like a plug-in action or a plug-in feature. ICN plug-in services can be configured to return almost anything and are primarily used to execute custom searches. They can also be used to work with third-party Java libraries and P8 specific APIs that cannot be accessed from client-side assets.
Insurance Document Storage – Where Should I Store My Content?
Many paper-intensive industries, like insurance, see the operational benefits inherent in efficiently receiving arriving content such as email, fax, video, paper, and photos into the right claim case. With the proper insurance document storage, employees can get to...
IBM Content Navigator Plug-in Development Basics
IBM Content Navigator provides a fantastic mechanism to include custom functionality through the use of plug-ins. Plug-ins can be a bit intimidating, so here are some basics for developing plug-ins for IBM Content Navigator. To start, let’s quickly understand the different functionalities you can add within Content Navigator.