Enterprise Content Management Blog
Poor Document Management Driving Customers to Abandon Mortgage Onboarding
In Part One of my epic mortgage experience, you got a small glimpse of my tendencies and personality. I clearly was frustrated with the amount of time wasted in the first few days of the process, but that frustration doesn’t compare to how irritating the next steps were.
Top Challenges for Mortgage Lenders: Wasted Time Driving Customer Abandonment
In order for you to understand this story, there’s something you should know about me: I am a little bit of a control freak. Okay you got me – it’s more than a little bit, I am a control freak. I like to understand processes, timelines and next steps and control them as much as possible. I schedule my day out to maximize efficiency, I hate being late, and I try to always be one step ahead. This is not a story of efficiency and timeliness though.
Become a Leading P&C Insurance Provider With a Life Underwriting Solution
“Stateside Insurance” is a fictional P&C insurance client. This is a story demonstrating how our life underwriting solution helps many similar insurers overcome common content and case management challenges.
Finding ECM at World of Watson
A lot of our clients were unsure about attending IBM World of Watson (WoW) this year. As an IBM ECM (enterprise content management) Business Partner, we too were skeptical about being a Gold Sponsor. I mean, it’s Watson, c’mon! What could be more intimidating?
Banking Industry Trends: 5 Things Not to Do
It feels like the banking industry changes every day. I’m constantly told new trends, technologies and predictions, what to do, and who to target. It’s easy to get weighed down by everything. To gain some clarity and hear from true experts, our Banking and Financial Services Team, including myself, attended and sponsored American Banker’s Digital Banking 2016 in New Orleans.
Bluemix Your Way to Better Communication
Do you ever wonder if the words you write convey the tone you’re intending? Or have you ever read something and misinterpreted the tone?
8 Things to Do Before Attending IBM World of Watson
IBM World of Watson 2016 is just a few weeks away and our team is so excited. Aside from thoroughly confusing other people in the office by nicknaming it after a video game, there’s still a lot of prep work to do so we thought we’d share some things on our “to-do” list.
The Science of Business: Transform Data into Dollars
Remember what the Scientific Method is? If you can’t reach back to your seventh-grade memories of Physical Science class with Mr. Hugh Mann (see what I did there), here’s a refresher: The Scientific Method is a procedure of systematic observation, measurement, experimentation, formulation and testing.
The Lean Approach to Document Taxonomy
One of the most common questions clients ask us when designing an enterprise content management system is how to best define the document taxonomy.