By Robert DuBois, President
People frequently ask us “What exactly is enterprise content management (ECM)? What does it mean?”. It’s a term that carries a different definition for every organization so it’s no wonder there is confusion. Here is what it means to us:
Enterprise Content Management is the methodology of organizing and processing content leveraging tools that capture, manage, store, organize, analyze, preserve, and deliver content such as documents related to an organization. We apply this methodology to all our solutions because of the exceptional results and capabilities it brings to our clients.
ECM brings together content, automation, collaboration, governance, and analytics enabling organizations the ability to quickly:
- Adjust to market demands
- Maintain regulatory compliance
- Streamline manual tasks
- Enhance employee productivity and process visibility
- Proactivity react to trends and forecasts
- Enhance security
- Maintain content integrity
- Offer a better customer experience and more.
We found our ECM niche in the banking and insurance industries. Banks and insurers offer products and services that by nature, are document/content-centric. That means whether an organization underwrites policies or manages treasury accounts, it receives an abundant amount of content every day: photos, signed documents, phone calls, emails, medical records, etc. Our ECM solutions enable organizations the ability to optimize their processes across an entire enterprise ultimately cutting costs and much more.
Therefore, when people ask us what is enterprise content management, we say that ECM is more than just a technology to us – it’s the way businesses of tomorrow operate. It’s the way our clients sustain happy, loyal customers. It’s making sure employees are efficient. It’s a premier bank, a leading insurer.
Our mission is to create visionary solutions that yield exceptional results and ECM is a crucial component of that.