It feels like the banking industry changes every day. I’m constantly told new trends, technologies and predictions, what to do, and who to target. It’s easy to get weighed down by everything. To gain some clarity and hear from true experts, our Banking and Financial Services Team, including myself, attended and sponsored American Banker’s Digital Banking 2016 in New Orleans.
After several acquisitions, our client’s loan origination system became cluttered with a range of document formats. To clean things up, they invested in an enterprise-wide document management solution.
Changing to a paperless office has many benefits beyond just money savings. Learn 9 other benefits of going paperless.
Onboarding processes that are fragmented and lengthy leave room for missed opportunities and high abandonment rates. Ultimately reflecting poorly on a bank’s reputation and the bottom line. Today’s clients expect convenient, timely and accurate service – on their terms.
Infographic shows top 10 trends shaking up the wealth management industry.
Just like how Donkey in “Shrek” was eager to arrive at the Far Far Away Kingdom, banking customers are eager to complete the onboarding process and use their banking services.
To quiet customer questions, banks need to have an efficient, transparent onboarding process. We encourage our partners to leverage enterprise content management tools that create four levels of visibility into the onboarding process so their customers don’t have to ask how much longer? or is the process done yet?
What does it truly mean to onboard trust and wealth management clients without limitations? It means no rules or circumstances will restrict you or inhibit you from doing something. It means if you’re not limited by anything, then you have the freedom to do everything.
The American Bankers Association holds an exceptional annual Wealth Management and Trust Conference where thousands of people in the wealth management and trust industry discuss challenges, learn about new technology, share ideas and network with each other. I learned a lot during the week, but three concepts really stuck out to me…
Offering an exceptional client experience is critical to attracting and retaining long-term trust and wealth clients. We’ve identified three essential keys that open the door to superb customer service.