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Treasury Management (ECM)

Utilizing Predictive Modeling to Meet Business SLAs [Presentation]

When businesses do not uphold service level agreements (SLAs) customer satisfaction drops, operational costs rise, and management oversight complicates. Discover how Pyramid Solutions uses IBM Bluemix, SPSS and IBM Case Manager to help businesses monitor and manage SLAs in the onboarding process. Below is a presentation we gave with Union Bank at IBM World of Watson.

How a Client-Centric Outlook Sets Us Apart

How a Client-Centric Outlook Sets Us Apart

The typical customer experience for purchasing software, IT hardware, or even professional services looks a little something like this: You do some online research, read reviews and articles in journals and magazines (online or in print) and/or talk to your peers inside or outside of your organization or even go as far as hiring a consultant. Then after a while, you narrow your choices down to one or more vendors that you may evaluate even further – perhaps having the vendors perform a proof of concept or provide a demo. You’re a customer in this scenario.

What is Pyramid eXpeditor for Content?

What is Pyramid eXpeditor for Content?

What is Pyramid eXpeditor for Content? Pyramid eXpeditor for Content is a set of plug-in components developed to extend IBM Content Navigator capabilities and tools. It helps organizations find, view and characterize documents so they can complete work faster and more...
Banking Industry Trends: 5 Things Not to Do

Banking Industry Trends: 5 Things Not to Do

It feels like the banking industry changes every day. I’m constantly told new trends, technologies and predictions, what to do, and who to target. It’s easy to get weighed down by everything. To gain some clarity and hear from true experts, our Banking and Financial Services Team, including myself, attended and sponsored American Banker’s Digital Banking 2016 in New Orleans.

Improve Client Onboarding for Banks With These Four Levels of Visibility

Just like how Donkey in “Shrek” was eager to arrive at the Far Far Away Kingdom, banking customers are eager to complete the onboarding process and use their banking services.

To quiet customer questions, banks need to have an efficient, transparent onboarding process. We encourage our partners to leverage enterprise content management tools that create four levels of visibility into the onboarding process so their customers don’t have to ask how much longer? or is the process done yet?