The bank’s ECM strategy evolves over 18 years from imaging and workflow to case management
The Department of Human Services processes over 200,000 documents per day. The Department had a document management system, but the system did not have scanning and indexing capabilities.
At the height of the mortgage boom, SunTrust Mortgage decided that a process that only captures 10% of documents was insufficient. The mortgage lender needed a workflow system that captured more documents to reduce the amount of paper and increase processing efficiency.
If PMI was to retain its competitive edge, it needed to earn customer satisfaction through fast, efficient, consistently accurate service.
Flagstar’s corporate office in Michigan is the primary loan processing hub for its enterprise network of home loan centers and wholesale lending customers in all 50 states. Due to the variety of loan document types needing to be processed, Flagstar was having problems with data entry errors. The bank’s staff was forced to spend tremendous amounts of time reviewing loan documents and correcting mistakes.
Accelerating response to customers by streamlining underwriting and claims handling ECM processes.
The insurance landscape constantly changes due to increasing customer demands, commoditization, globalization and emerging technologies. Watch a 10-minute on-demand webcast to learn how your company can remain stable on shifting ground.
People frequently ask us what exactly ECM or enterprise content management means. ECM is the methodology of organizing and processing content leveraging tools that capture, manage, store, organize, analyze, preserve and deliver content such as documents related to an organization.
Discover how you can deliver fast and efficient claim settlements to increase customer satisfaction and more.
Managing insurance claims content is a complex process that many insurers struggle with on a daily basis. Massive amounts of incoming content call for efficient systems that all too often fail to get the job done. Here are some common myths surrounding this process and supporting facts to debunk them.
All too often documents arrive in our inboxes that are many separate files or one huge file containing many documents. These kinds of files are difficult to organize and keep track of. Do you ever wish you could split or merge documents? How many of these instances below can you relate to?
The American Bankers Association holds an exceptional annual Wealth Management and Trust Conference where thousands of people in the wealth management and trust industry discuss challenges, learn about new technology, share ideas and network with each other. I learned a lot during the week, but three concepts really stuck out to me…