When an organization receives thousands of pieces of client information a day in all different kinds of forms, managing content effectively must be a core focus. An efficient content management system should quickly capture, identify and file content while alerting business processes and users that it arrived.
Medical documents are some of the most complex to capture and extract information from. Challenging medical information, handwritten medical shorthand and lengthy documents filled with data call for an exceptional capture tool.
Are your SLAs really improving customer satisfaction? According to the FDIC, “A well-designed SLA (service level agreement) will recognize and reward, or at least acknowledge good service.
Do you remember the comical collision of characters in the Reese’s Butter Cup commercials? Each holding their favorite treat (one chocolate and the other peanut butter), the two collide and give rise to the catchy line, “two great tastes that taste great together.”
As ECM technology continues to evolve, solution providers create new content storage systems that boast better features, more attractive options and improved support over legacy systems. But to leverage a new system, an organization has to move all of its content (documents, files, annotations, metadata, etc.)
This visionary solution helps insurance providers better process structured and unstructured content to decrease the time it takes to process a policy.
At IBM Content 2017, Pyramidians presented on how to better leverage cognitive capture solutions to extract key process information such as data from medical documents.
One of our two presentations at IBM Content 2017 was about best practices for extending IBM ECM with IBM Case Manager.
A top publicly traded consumer mortgage lender in Michigan offered poor service because of its aging technology. When customers inquired about their loan status, processors struggled to answer questions because they had limited visibility into where the loan actually was within the process.
This is how I envision the mortgage industry today: A middle-aged woman dressed in a suit balancing on a unicycle on a platform that keeps moving. She is juggling five different objects and has a group of spectators shouting requests like “close your eyes!” and “juggle faster!”
Video demonstrating how Pyramid eXpeditor Tagging identifies process-specific information for content.