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Mortgage Lender Gains Visibility and Efficiency in MSR Acquisition Audit

Mortgage Lender Gains Visibility and Efficiency in MSR Acquisition Audit

A national mortgage lender manually applied its audit policies every time it purchased Mortgage Servicing Rights (MSR) from business partners. Each audit must adhere to compliance standards and regulations, however, the manual effort to perform every audit was a bottleneck that made the process take weeks longer than necessary.

Utilizing Predictive Modeling to Meet Business SLAs [Presentation]

When businesses do not uphold service level agreements (SLAs) customer satisfaction drops, operational costs rise, and management oversight complicates. Discover how Pyramid Solutions uses IBM Bluemix, SPSS and IBM Case Manager to help businesses monitor and manage SLAs in the onboarding process. Below is a presentation we gave with Union Bank at IBM World of Watson.

MBA’s National Secondary Market Conference and Expo

MBA’s National Secondary Market Conference and Expo

Our Banking & Financial Services Team is pumped to be a sponsor at this year’s MBA’s National Secondary Market Conference and Expo. On April 30-May 2, Pyramid Solutions and industry leaders from residential and capital markets will join wholesale and correspondent lenders at the New York Marriott Marquis in New York City.

Poor Visibility in The Mortgage Process Driving Customers to Abandon Onboarding

Poor Visibility in The Mortgage Process Driving Customers to Abandon Onboarding

Mystification is typically not a word that I like to associate with a process – especially if the process involves my money. Unfortunately, “mystification” best-fits my mortgage experience. I started the journey towards my dream home with what looked like a path of gold stones in front of me. I would take a step and stumble backward disappointed because I realized it was fool’s gold. I constantly had to ask my Loan Officer the same four questions over and over…

Top Challenges for Mortgage Lenders: Wasted Time Driving Customer Abandonment

Top Challenges for Mortgage Lenders: Wasted Time Driving Customer Abandonment

In order for you to understand this story, there’s something you should know about me: I am a little bit of a control freak. Okay you got me – it’s more than a little bit, I am a control freak. I like to understand processes, timelines and next steps and control them as much as possible. I schedule my day out to maximize efficiency, I hate being late, and I try to always be one step ahead. This is not a story of efficiency and timeliness though.

How a Client-Centric Outlook Sets Us Apart

How a Client-Centric Outlook Sets Us Apart

The typical customer experience for purchasing software, IT hardware, or even professional services looks a little something like this: You do some online research, read reviews and articles in journals and magazines (online or in print) and/or talk to your peers inside or outside of your organization or even go as far as hiring a consultant. Then after a while, you narrow your choices down to one or more vendors that you may evaluate even further – perhaps having the vendors perform a proof of concept or provide a demo. You’re a customer in this scenario.