Modern Mortgage Workflow Infrastructure Improves Customer Service
A top publicly traded consumer mortgage lender in Michigan offered poor service because of its aging technology. When customers inquired about their loan status, processors struggled to answer questions because they had limited visibility into where the loan actually was within the process.
Mortgage Technology Trends-Chaotic or Spectacular? 23 Places to Find Out for Yourself
This is how I envision the mortgage industry today: A middle-aged woman dressed in a suit balancing on a unicycle on a platform that keeps moving. She is juggling five different objects and has a group of spectators shouting requests like “close your eyes!” and “juggle faster!”
Lender Increases Loan Audits in Post-Close Process
A top U.S. lender set a goal to become one of the largest non-bank originators in the nation, however, a major roadblock to achieving that goal was auditing loans before the secondary market.
Mortgage Lender Gains Visibility and Efficiency in MSR Acquisition Audit
A national mortgage lender manually applied its audit policies every time it purchased Mortgage Servicing Rights (MSR) from business partners. Each audit must adhere to compliance standards and regulations, however, the manual effort to perform every audit was a bottleneck that made the process take weeks longer than necessary.
Bookmarking for IBM Content Navigator
Save Time. Increase Productivity. Improve Visibility. BOOKMARK.
Utilizing Predictive Modeling to Meet Business SLAs [Presentation]
When businesses do not uphold service level agreements (SLAs) customer satisfaction drops, operational costs rise, and management oversight complicates. Discover how Pyramid Solutions uses IBM Bluemix, SPSS and IBM Case Manager to help businesses monitor and manage SLAs in the onboarding process. Below is a presentation we gave with Union Bank at IBM World of Watson.
MBA’s National Secondary Market Conference and Expo
Our Banking & Financial Services Team is pumped to be a sponsor at this year’s MBA’s National Secondary Market Conference and Expo. On April 30-May 2, Pyramid Solutions and industry leaders from residential and capital markets will join wholesale and correspondent lenders at the New York Marriott Marquis in New York City.
Poor Visibility in The Mortgage Process Driving Customers to Abandon Onboarding
Mystification is typically not a word that I like to associate with a process – especially if the process involves my money. Unfortunately, “mystification” best-fits my mortgage experience. I started the journey towards my dream home with what looked like a path of gold stones in front of me. I would take a step and stumble backward disappointed because I realized it was fool’s gold. I constantly had to ask my Loan Officer the same four questions over and over…
Poor Document Management Driving Customers to Abandon Mortgage Onboarding
In Part One of my epic mortgage experience, you got a small glimpse of my tendencies and personality. I clearly was frustrated with the amount of time wasted in the first few days of the process, but that frustration doesn’t compare to how irritating the next steps were.
Top Challenges for Mortgage Lenders: Wasted Time Driving Customer Abandonment
In order for you to understand this story, there’s something you should know about me: I am a little bit of a control freak. Okay you got me – it’s more than a little bit, I am a control freak. I like to understand processes, timelines and next steps and control them as much as possible. I schedule my day out to maximize efficiency, I hate being late, and I try to always be one step ahead. This is not a story of efficiency and timeliness though.
How a Client-Centric Outlook Sets Us Apart
The typical customer experience for purchasing software, IT hardware, or even professional services looks a little something like this: You do some online research, read reviews and articles in journals and magazines (online or in print) and/or talk to your peers inside or outside of your organization or even go as far as hiring a consultant. Then after a while, you narrow your choices down to one or more vendors that you may evaluate even further – perhaps having the vendors perform a proof of concept or provide a demo. You’re a customer in this scenario.