May 20, 2016 | Advanced Case Management, Blog (ECM), Content Services, Enterprise Content Management
People frequently ask us what exactly ECM or enterprise content management means. ECM is the methodology of organizing and processing content leveraging tools that capture, manage, store, organize, analyze, preserve and deliver content such as documents related to an organization.
Apr 5, 2016 | Blog (ECM), Claims (ECM), Enterprise Content Management, Insurance, Life Underwriting (ECM), P&C Underwriting (ECM)
Managing insurance claims content is a complex process that many insurers struggle with on a daily basis. Massive amounts of incoming content call for efficient systems that all too often fail to get the job done. Here are some common myths surrounding this process and supporting facts to debunk them.
Mar 22, 2016 | Advanced Case Management, Blog (ECM), Content Services, Enterprise Content Management
All too often documents arrive in our inboxes that are many separate files or one huge file containing many documents. These kinds of files are difficult to organize and keep track of. Do you ever wish you could split or merge documents? How many of these instances below can you relate to?
Mar 15, 2016 | Banking, Blog (ECM), Enterprise Content Management, Mortgage (ECM), Treasury Management (ECM), Trust & Wealth (ECM)
The American Bankers Association holds an exceptional annual Wealth Management and Trust Conference where thousands of people in the wealth management and trust industry discuss challenges, learn about new technology, share ideas and network with each other. I learned a lot during the week, but three concepts really stuck out to me…
Mar 8, 2016 | Blog (ECM), Claims (ECM), Enterprise Content Management, Insurance
Every person that works in a claims department has had one of those moments where they drop their head into their hands in frustration with the system they use to process claims. From working day in, day out in the insurance field, we learned what exactly causes these...
Feb 23, 2016 | Advanced Case Management, Blog (ECM), Case Manager, Content Navigator, Enterprise Content Management
IBM Case Manager (ICM) provides an excellent framework for custom widget development. Users can use the widgets alone or alongside out-of-the-box (OOTB) widgets. Custom widgets provide greater functionality including, but not limited to…
Feb 17, 2016 | Banking, Blog (ECM), Enterprise Content Management, Trust & Wealth (ECM)
Offering an exceptional client experience is critical to attracting and retaining long-term trust and wealth clients. We’ve identified three essential keys that open the door to superb customer service.
Feb 9, 2016 | Blog (ECM), Claims (ECM), Enterprise Content Management, Insurance
We live in a world where the internet can browse up to 1,000 megabytes of information in one second. Where the fastest car in the world, the Hennessy Venom GT can travel 400 feet in a second. And where we can even get a Jimmy John’s sandwich in 30 seconds. It’s no surprise then that today’s insurance customers expect the ability to submit a claim from any device and receive a fast and easy pay out process.
Jan 19, 2016 | Banking, Blog (ECM), Enterprise Content Management, Mortgage (ECM), Treasury Management (ECM), Trust & Wealth (ECM)
By , Marketing Executive Today’s banks are in a neck-and-neck race to obtain market share and keep it. Customers are becoming increasingly frustrated with traditional banking services utilizing outdated legacy systems that result in slower service, so they...
Jan 12, 2016 | Advanced Case Management, Blog (ECM), Case Manager, Content Navigator, Content Services, Enterprise Content Management
An IBM Content Navigator (ICN) plug-in service is arguably one of the most flexible types of functionality you can add to ICN. An ICN plug-in service can be called from almost anywhere in ICN; the only stipulation is it must be called from a client-side asset like a plug-in action or a plug-in feature. ICN plug-in services can be configured to return almost anything and are primarily used to execute custom searches. They can also be used to work with third-party Java libraries and P8 specific APIs that cannot be accessed from client-side assets.
Jan 5, 2016 | Blog (ECM), Claims (ECM), Enterprise Content Management, Insurance, Life Underwriting (ECM), P&C Underwriting (ECM)
Many paper-intensive industries like Insurance, see the operational benefits inherent in efficiently receiving arriving content such as email, fax, video, paper and photos into the right claim case. Employees can get to work sooner and complete work without having to...
Nov 24, 2015 | Advanced Case Management, Blog (ECM), Case Manager, Content Navigator, Content Services, Enterprise Content Management, Pyramid eXpeditor
IBM Content Navigator provides a fantastic mechanism to include custom functionality through the use of plug-ins. Plug-ins can be a bit intimidating, so here are some basics for developing plug-ins for IBM Content Navigator. To start, let’s quickly understand the different functionalities you can add within Content Navigator.
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