How to Make Your Bank Stand Out
We asked our clients how they use banking software to be successful. Discover what the top five answers were.
Turning Real Ideas into Actionable Solutions at the ABA Annual Convention
The ABA (American Bankers Association) Annual Convention is a time for the banking industry to channel ideas and influence into actionable solutions. General Sessions, “Big Ideas” and “Banker Exchanges” fill the schedule to put the minds of...
Showcasing Our Technology Vision and Your Successful Future at the MBA Annual Convention
Nothing beats the MBA Annual Convention and Expo. The breadth and depth of speakers, industry information and networking opportunities are unparalleled. The convention will bring together professionals working in the single-family sector of the real estate finance industry, which is why we will be there loud and proud showcasing Pyramid eXpeditor for Mortgage.
Financial Customers Don’t Think in Terms of Banking SLAs – They Just Want It Complete
Are your SLAs really improving customer satisfaction? According to the FDIC, “A well-designed SLA (service level agreement) will recognize and reward, or at least acknowledge good service.
45th Annual Western Secondary Market Conference
Today’s mortgage bankers focus on providing the “American Dream” of homeownership to a new generation of borrowers. That’s why our Banking & Financial Services Team looks forward to attending the 45th Annual Western Secondary Market Conference...
Modern Mortgage Workflow Infrastructure Improves Customer Service
A top publicly traded consumer mortgage lender in Michigan offered poor service because of its aging technology. When customers inquired about their loan status, processors struggled to answer questions because they had limited visibility into where the loan actually was within the process.
Mortgage Technology Trends-Chaotic or Spectacular? 23 Places to Find Out for Yourself
This is how I envision the mortgage industry today: A middle-aged woman dressed in a suit balancing on a unicycle on a platform that keeps moving. She is juggling five different objects and has a group of spectators shouting requests like “close your eyes!” and “juggle faster!”
Lender Increases Loan Audits in Post-Close Process
A top U.S. lender set a goal to become one of the largest non-bank originators in the nation, however, a major roadblock to achieving that goal was auditing loans before the secondary market.
Mortgage Lender Gains Visibility and Efficiency in MSR Acquisition Audit
A national mortgage lender manually applied its audit policies every time it purchased Mortgage Servicing Rights (MSR) from business partners. Each audit must adhere to compliance standards and regulations, however, the manual effort to perform every audit was a bottleneck that made the process take weeks longer than necessary.
Utilizing Predictive Modeling to Meet Business SLAs [Presentation]
When businesses do not uphold service level agreements (SLAs) customer satisfaction drops, operational costs rise, and management oversight complicates. Discover how Pyramid Solutions uses IBM Bluemix, SPSS and IBM Case Manager to help businesses monitor and manage SLAs in the onboarding process. Below is a presentation we gave with Union Bank at IBM World of Watson.
Union Bank Slashes Onboarding Times With Analytics, Mobile and E-Signature [Presentation]
The MUFG Union Bank (MUB) Transaction Banking Department undertook a multi-year initiative to shorten new customer onboarding time with the ultimate goal of business growth. During this initiative, MUB captured a myriad of data. Now that the initial foundation is set, the real fun begins. This data provides newfound visibility into MUB’s processes that will propel it from a position of catch-up to market leader. Flip through a presentation we gave at IBM World of Watson about how Union Bank reduced onboarding times.
MBA’s National Secondary Market Conference and Expo
Our Banking & Financial Services Team is pumped to be a sponsor at this year’s MBA’s National Secondary Market Conference and Expo. On April 30-May 2, Pyramid Solutions and industry leaders from residential and capital markets will join wholesale and correspondent lenders at the New York Marriott Marquis in New York City.