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Advanced Case Management

The SunTrust Mortgage Process: From 10 Million Pages to Paperless

The SunTrust Mortgage Process: From 10 Million Pages to Paperless

At the height of the mortgage boom, SunTrust Mortgage decided that a process that only captures 10% of documents was insufficient. The mortgage lender needed a workflow system that captured more documents to reduce the amount of paper and increase processing efficiency.

Flagstar Bank: Streamlining Operations With Kofax Capture Solution

Flagstar Bank: Streamlining Operations With Kofax Capture Solution

Flagstar’s corporate office in Michigan is the primary loan processing hub for its enterprise network of home loan centers and wholesale lending customers in all 50 states. Due to the variety of loan document types needing to be processed, Flagstar was having problems with data entry errors. The bank’s staff was forced to spend tremendous amounts of time reviewing loan documents and correcting mistakes.

IBM Content Navigator: Advanced Plug-in Service Development

IBM Content Navigator: Advanced Plug-in Service Development

An IBM Content Navigator (ICN) plug-in service is arguably one of the most flexible types of functionality you can add to ICN. An ICN plug-in service can be called from almost anywhere in ICN; the only stipulation is it must be called from a client-side asset like a plug-in action or a plug-in feature. ICN plug-in services can be configured to return almost anything and are primarily used to execute custom searches. They can also be used to work with third-party Java libraries and P8 specific APIs that cannot be accessed from client-side assets.

IBM Content Navigator Plug-in Development Basics

IBM Content Navigator Plug-in Development Basics

IBM Content Navigator provides a fantastic mechanism to include custom functionality through the use of plug-ins. Plug-ins can be a bit intimidating, so here are some basics for developing plug-ins for IBM Content Navigator. To start, let’s quickly understand the different functionalities you can add within Content Navigator.