When an organization receives thousands of pieces of client information a day in all different kinds of forms, managing content effectively must be a core focus. An efficient content management system should quickly capture, identify and file content while alerting business processes and users that it arrived.
Do you remember the comical collision of characters in the Reese’s Butter Cup commercials? Each holding their favorite treat (one chocolate and the other peanut butter), the two collide and give rise to the catchy line, “two great tastes that taste great together.”
One of our two presentations at IBM Content 2017 was about best practices for extending IBM ECM with IBM Case Manager.
Video demonstrating how Pyramid eXpeditor Tagging identifies process-specific information for content.
Have you ever been to a Cirque du Soleil show? I saw one for the first time in March and it was incredible. I saw “O” which is their water performance. It takes place in, around and above a 1.5-million-gallon-of-water pool.
Siloed departments, budget limitations, lengthy approval processes and limited resource availability are common hurdles to overcome when implementing new technology. Our solution to this challenge was to create a reusable approach to case solution development.
Since IBM launching FileNet P8, workflow-related tools such as Process Designer, Process Administrator and Process Tracker have typically been launched from Workplace XT (WPXT). However, recent versions of P8 shift more and more functionality to newer UIs like Advanced Console for Content Engine (ACCE) and IBM Content Navigator (ICN).
Have you heard? IBM reformatted their traditional IBM Content roadshows into workshops focused on Datacap, Case Manager/Content Foundation (FileNet) and ECM strategies.
Pyramid eXpeditor 4.0 was great, but it is time to say hello and welcome 4.1. Pyramid eXpeditor (PX) is a collection of tools that extend IBM Case Manager and IBM Content Navigator capabilities to facilitate strategic characterization, searching and processing of structured and unstructured content for businesses.
Technicians struggle to rise above their everyday problems and look at the big picture, but it’s a necessary thing to do. To articulate a purpose and a strategy for IBM FileNet, you must identify how it will align with corporate directives and initiatives. After all, a company must be committed to the technology for the long run – to own it, staff for it, leverage it and count on it for business success and competitive advantage.
By combining IBM Predictive Analytics and Bluemix tools, you can tell which tasks, data and documents will lead a case to a more successful completion. These tools can extend both on-premise and cloud solutions that you may already have. We use predictive analytics to make a standard case solution smarter. This means knowledge workers can make decisions guided by cognitive components. With each case processed, the tool becomes more knowledgeable and accurate, taking case solutions to the next level. Below is a presentation we gave at IBM World of Watson.
The MUFG Union Bank (MUB) Transaction Banking Department undertook a multi-year initiative to shorten new customer onboarding time with the ultimate goal of business growth. During this initiative, MUB captured a myriad of data. Now that the initial foundation is set, the real fun begins. This data provides newfound visibility into MUB’s processes that will propel it from a position of catch-up to market leader. Flip through a presentation we gave at IBM World of Watson about how Union Bank reduced onboarding times.