Select Page
Every person that works in a claims department has had one of those moments where they drop their head into their hands in frustration with the system they use to process claims. From working day in, day out in the insurance field, we learned what exactly causes these frequent, frustrated head drops. We thought we would share these claims processing software downfalls with you in hopes that you realize you’re not alone.

  1. Frequently does not meet service level agreements. #HowWillWeEverReach99.9%
  2. Limits management’s visibility into a claim adjuster’s work queue.
  3. Stores content/documents in silos making it difficult for users in other departments to access information. If Tracy in the Loan Department asks me for that document one more time, I’m going to snap.
  4. Limits your customer’s visibility into the process.
  5. Receives content one piece at a time. What’s that? A 100-page document? I’ll be done with that in…three days.
  6. Is ideal for human errors.
  7. Forces the adjuster to jump between multiple different applications. Ever gotten motion sickness from your computer? It’s a real thing – Digital Motion Sickness
  8. Has long cycle times because of multiple manual processes.
  9. Requires duplicate data entry. Déjà vu anyone?
  10. Has difficulty processing or can’t even process exceptions.
  11. Unable to quickly find all the content related to a customer. Dude…where’s my claim?
  12. Prohibits departments (or anyone for that matter) from assigning or prioritizing work.
  13. Demands frequent employee training due to high turnover rates. Train a new hire? Ain’t nobody got time for that!
  14. Never knows when important information arrives.
  15. Requires an abundant amount of printing and scanning documents. Ever have days where you never leave the copier room?
  16. Struggles to sort through large documents.
  17. Can only handle simple claims. Because every claim is simple, right?
  18. Prohibits cross-departmental collaboration.
  19. Unable to determine which document is the correct version, forcing you to reach out to your customer for the ever embarrassing phone call…Hello. I know you already gave us this information…but we lost it…and need it again…

What pain points have you experienced due to claims processing software downfalls? Is your system a letdown? If so, read about one insurance provider who got something right by leveraging paperless claims processing.